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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Damaged Roofs Can Allow Flooding In Your Cleveland Home

1/22/2020 (Permalink)

blue tarp on roof of house If you experience a flood in your home from a damaged roof, call our SERVPRO team!

With the recent winters that Cleveland homeowners have seen, heavy snowfall might have wreaked a little more havoc than just making automobile travel taxing. With substantial weight on the roof of your home, supports underneath the roof stress and buckle under the pressure placed on them for extended periods it took for the weather to warm enough to melt the inches away. With this pressure, many roofs in the area became unknowingly damaged, allowing small amounts of water to pass through and worsen over time.


With spring in the air, you can anticipate the torrential rainfall is coming right along with the changing of the season. The unfortunate aspect of this for those roofs that started to degrade with the harsh winter is the likelihood of flood damages to your home.

While many people might combat flooding in the basement of their home from the severe weather systems that often roll across the Buckeye State, attic flooding poses a more substantial threat to your home and every floor of your house below this attic space. As the water begins to penetrate the roof and pool in the attic, you might be completely unaware of a problem until the water begins to force its way through the ceiling of the rooms below the attic.

Fortunately, SERVPRO technicians are here to help you when you need it. With a fast response time on your part to give our team a call, we can get out to your home and start working to restore the present damage and isolate the damaged areas of your roof to prevent further harm from occurring. The longer that the problem persists, the more widespread and devastating it can be to structural components and construction materials in your home, so do not hesitate at the first sign of trouble.

Our SERVPRO professionals assess the full reach of the problem once immediate threats have gotten handled. In these situations, extraction is critical to establishing an environment that limits the possibility of worsening damage and allows our technicians space and opportunity to get to work on other issues present from the flood.

While your home is likely going to require the services of a residential contractor to resolve the pressing concerns of a compromised roof, our SERVPRO of Southern Lorain County technicians can clean up the mess and return your home to its preloss condition.

Levels Of Commercial Damage

1/22/2020 (Permalink)

containment at front of restaurant Our SERVPRO team came to the rescue when this Student Center Restaurant experienced a water loss.

SERVPRO of Southern Lorain County not only handles residential damage and restoration, but commercial damage as well.

When handling a commercial loss, three levels of damage are considered:

Level 1

Level 1 is a small commercial loss typically involving 15,000 square feet or less of affected floor space. If the facility was entirely affected, examples of a small commercial loss may include, but are not limited to, a stand-alone retail establishment, a small church, a daycare facility, a small shopping center, a small warehouse or manufacturing facility, or a stand-alone administrative building. A Level 1 loss can also be a small portion of a much larger structure.

Level 2

Level 2 is a midsize commercial loss typically involving 15,000 to 60,000 square feet of affected floor space. The building or buildings involved are usually multi-level or greatly divided spaces. If the facility was entirely affected, examples of a Level 2 loss may include, but are not limited to, a small multi-family property, a midsize church or school, a small shopping center, a multi-tenant administration facility, or a midsize warehouse or manufacturing facility. A Level 2 loss can also be just a portion of a much larger structure.

Level 3

Level 3 is a large commercial loss typically involving more than 60,000 square feet of affected floor space. The building or buildings involved will likely be large multi-level structures. If the facility was entirely affected, examples of a Level 3 loss can include, but are not limited to, a large church, hospital, school, or university; a large multi-family property; a mid- to high-rise retail or administration facility; a large industrial, manufacturing, or warehouse facility; or a large strip-style shopping center or shopping mall. This is the level at which it would be appropriate to refer to the project as a “large loss.”

Once our team determines the level of loss, the property is further assessed, and a team of appropriate size is dispatched to get the job done quickly and efficiently, and return your business to operation “Like it never even happened.”®

Don't Wait! Call Our SERVPRO Team To Prevent Secondary Damages

1/22/2020 (Permalink)

water on concrete floor of commercial building Your janitorial team is NOT equipped to handle water damage issues. Contact SERVPRO for a quick reply and IICRC certified remediation services.

A flood can be a nightmare for a customer-facing business. Unfortunately, they are not easy to prevent due to the myriad of potential causes. A customer could leave a faucet on, an aging pipe could finally burst, or even extreme weather conditions could result in flooding. These all can cause temporary closure, and those that happen overnight can be particularly damaging. To limit the loss of revenue and be able to return your staff to work, you can use our professional restoration service.

The job of commercial water removal in commercial properties is usually one that goes beyond the scope of your janitorial team. SERVPRO has access to national resources and can train local technicians while providing them with the right equipment to work on larger job sites. We operate our emergency line twenty-four hours a day to help our commercial businesses in times of need.

A water issue in a property is not always a case of large quantities of standing water. Sometimes a leak can spread out across a large surface area. This excess water is then absorbed into floors or wall cavities, primarily if the problem occurs during the close of business hours. We can conduct mitigation tasks quickly to help to ensure that no lasting damages are sustained to your property.

One method of removing water from a property is through creating airflow. SERVPRO use rapid air movers in a variety of ways to start this process. These equipment work by blasting air out at the surface level which pushes moisture into the air. Working with an open system, the circulation can replace wet air with drier air from outside the property.

Air movers can also be adapted to create circulation in areas of the property that would usually be hard to access. By attaching shrouds to an air mover, SERVPRO can re-purpose them to send air currents through wall cavities or beneath floorboards. These steps can often be essential in mitigating against microbial growth.

The benefit of professional assistance it that it can help to guard against expensive secondary damages, contact our SERVPRO of Southern Lorain County team today!

Cleaning Soot In Your Home

1/22/2020 (Permalink)

soot covering wall Call SERVPRO of Southern Lorain County for your soot removal needs.

As the temperature continues to drop, we often looks for ways to keep warm inside our homes. Whether that be to light candles, have a fire in the fireplace, or use a space heater. Unfortunately these heath sources can cause a fire if not monitored correctly. A fire then produces soot, a black residue that is left behind when various materials are burnt such as plastics, synthetics, foam and wood. Soot can have damaging effects on your home. While it is advised to leave it to the professionals to clean up soot, you can make the cleanup process easier by following these safety guidelines.

  • During the first inspection of a soot damaged room, refrain from touching anything. This prevents soot to from getting in areas that were unaffected.
  • The best method for soot cleanup is by using dry-cleaning sponge or chemical dry sponge. If you attempt a wet method, the soot will smear, leaving behind a hideous stain.
  • Always wear protective gear, such as masks, gloves, and long clothing that covers the skin.
  • To minimize the inhalation of soot particles, keep the room properly ventilated.
  • For easier cleanup, clear the room of unnecessary debris.
  • Use proper cleaning methods when removing soot from the walls. Most homeowners think soap and water will do the trick but improper cleaning can cause the damage to spread or get worse.

Leave it to the professionals. Call our SERVPRO of Southern Lorain County team for fire damage cleaning and restoration.

Signs Of Storm Damage

1/22/2020 (Permalink)

tree fallen on house causing damage This roof was damaged by a storm causing a tree to fall on the home damaging the roof and gutter.

After a storm rolls through, it is important to inspect your house for damage the storm may have caused. Listed below are areas you should be looking at.

  1. Roof: Look for shingles that have discoloration, tearing, or even holes in them. These can all be signs that your roof has been damaged. Another sign is if there are leaks in your roof or your ceiling.
  2. Gutters: After a hail storm, looking for dents or dings can also give you a better picture of what the storm did to the rest of your home. Your gutters can also give you insight to whether you have roof damage. Check to see if there are granules from the asphalt shingles in your gutter.
  3. Windows: Look at each of the windows on your homes and note any signs of shattered or broken window and frame damage. This is especially important after a hail storm or a strong wind storm.
  4. Exterior: Not only is it important to look at the siding of your home to check for damage, it is also important that you check all appliances. Inspect your AC/HVAC unit as well as items such as an outdoor grill.

After your inspection, if you notice any signs of storm damage follow up by checking the area for signs of mold, mildew, pests or other secondary damage. Our team is able to put an emergency roof tarp to prevent any further damage. Call SERVPRO of Southern Lorain County at (440) 324-2620 for any restoration needs you may have.

Southern Lorain County 24 Hour Emergency Water Damage Services

1/22/2020 (Permalink)

fire and soot damaged living room This loss was caused by a cooking fire.

SERVPRO of Southern Lorain County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (440) 324-2620

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Southern Lorain County has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Southern Lorain County

SERVPRO of Southern Lorain County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Emergency Ready Profile

1/14/2020 (Permalink)

Emergency Ready Profile This is a free service offered by SERVPRO that provides you with all the information needed in an emergency that you can access directly from our app.

The SERVPRO Emergency READY Profile is a startup approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information.  By working with SERVPRO’s Emergency READY Profile, your business can reduce the amount of damage a disaster can cause to your commercial building. SERVPRO is the leader in water and fire damage response and can help you quickly get your property back to preloss condition.

The SERVPRO Emergency READY Profile Advantages:

  • A no-cost assessment of your facility. This means there is no need to allocate funds, giving you a great value at no cost.  
  • A concise Profile Document that contains only the critical information needed in the event of an emergency. It takes minimal time to complete and will not take you away from your other current projects. But it will save a lot of time if ever needed.  
  • A guide to help you get back into your building following an unexpected disaster. This helps minimize the amount of time your business is inactive by having an immediate plan of action.  
  • Establishes SERVPRO of North Coast as your disaster mitigation and restoration provider. You have a provider that is recognized as an industry leader and is close by to help you.
  • Identification of the line of command for authorizing work to begin. This saves time, so we can begin the work of mitigating the damage which can save you time and money.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information. Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.” 

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW!

Did You Know?

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, many of them had a preparedness plan in place.  Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are “Ready for whatever happens” speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

Timeline Of Water Damage

1/14/2020 (Permalink)

water on concrete floor with equipment set Don't wait! Call us right away if you experience water damage in your home or business.

When you experience water damage in your home or business, drying it out quickly helps keep the claim cost down.

Within Minutes:

  • Water spreads quickly throughout your property, saturating everything in its path.
  • Walls, floors, upholstery, and personal contents are absorbed by water.
  • Furniture in the path of the water may bleed, causing permanent staining on the carpet.
  • Books, photographs and other paper goods start to swell and warp.

Hours 1-24:

  • Affected drywall begins to swell and break down.
  • Metal surfaces start to tarnish.
  • Furniture starts to swell and crack.
  • Dyes and ink on paper goods bleed and stain.
  • A musty odor lingers in the air.

48 hours to a week:

  • Mold and mildew may start to grow and spread.
  • Doors and windows start to swell and warp.
  • Metal surfaces start to rust and corrode.
  • Furniture on the affected flooring warps and shows signs of mold.
  • Paint starts to blister.
  • Wood floors swell and warp.
  • Bio-hazard contamination is possible.

More than a week:

  • Restoration time and costs increase dramatically. The replacement of  contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

Stages Of A Fire

1/14/2020 (Permalink)

fire damaged kitchen Call SERVPRO of Southern Lorain County if you experience an unexpected fire

A fire in your home or business never something you expect to experience. Which is why it is important to know the 4 stages of a fire to keep you safe.

Incipient: This first stage begins when heat, oxygen and a fuel source combine, having a chemical reaction resulting in a fire. It is also known as “ignition”. There is usually a small fire, which often goes out on its own, before the following stages are reached. During this stage, recognizing a fire so early is your best chance at suppression or escape.

Growth: This stage is where the structure’s fire load and oxygen are used as fuel for the fire. During the growth stage, there are multiple factors that affect the fire including where the fire started, what combustibles are nearby, ceiling height and the potential for “thermal layering”. This is stage is when a deadly “flashover” can occur’ potentially trapping, injuring, or killing firefighters.

Fully Developed: When the growth stage has reached its maximum and all nearby combustible materials have been ignited, the fire is considered fully developed. This is the hottest stage of a fire and the most dangerous for anyone trapped within.

Decay: The decay stage is the longest stage of a fire; it is characterized by a significant decrease in oxygen or fuel, putting an end to the fire. There are two common dangers during this stage. First, the existence of non-flaming combustibles that can potentially start a new fire if they are not fully extinguished. Second, there is a danger of a backdraft when oxygen is reintroduced to a volatile, confined space.

Fireplace Safety

1/14/2020 (Permalink)

fire in fireplace Call SERVPRO of Southern Lorain County if you experience a fire caused by a fireplace in your home.

As the weather starts to get colder outside, you and your family often look for ways to stay warm inside, such as gathering around the fireplace. Unfortunately, fireplaces can be dangerous. Follow these tips to keep your family and home safe.

  1. Keep a nearby window cracked open while the fire is burning, if possible.
  1. Make sure the damper or flue is open before starting a fire. This allows the smoke to be drawn out of the house. You can check the damper by looking up the chimney with a flashlight. Do not close the damper until the embers have stopped burning completely.
  1. In the fire, use dry and well-aged wood. Wet wood produces more smoke and contributes to soot buildup in the chimney. When the wood is dry it burns more evenly and produces less smoke.
  1. Before starting a fire, clean out the ashes from any previous fires. The level of ash at the base of the fireplace should be 1 inch or less. Thicker layers of ash restrict the air supply to the logs, resulting in more smoke.
  1. The chimney should be checked by a professional annually.
  1. Even if your chimney is not due for cleaning, it is important to check for any blockages that could prevent smoke escaping.
  1. Clear the area around the fireplace of anything that is potentially flammable. If these items get too close to the fireplace, they could catch fire.
  1. If you have a switch on the wall that turns on your fireplace, consider covering the switch to prevent children from turning the gas or fireplace on.
  1. Never leave an active fire in the fireplace unattended. Before going to bed or leaving the house, make sure the fire is completely out. Never leave children unattended around a fire.
  1. Place fireplace tools and accessories out of reach of children.
  1. Always have smoke and carbon monoxide detectors located throughout your home. Test them monthly and change the batteries at least once a year.
  2. Always keep a fire extinguisher on hand.

Sump Pump Maintenance For Your Home

1/14/2020 (Permalink)

sump pump Call SERVPRO of Southern Lorain County if you experience a sump pump backup.

A sump pump is one of the most important parts of basement plumbing equipment. It makes sure that any accumulated water in your home and around its foundation is promptly pumped out and away from your home to a storm sewer or containment pond, so it doesn't allow your basement to flood, damaging your possessions. At least, that's what it is supposed to do. If your sump pump is not regularly and properly tested, then you can't guarantee that it will come through when you need it most.

1. Inspect the pump and its outlet pipe

Start the inspection by listening. If there is excessive groundwater around the foundation, the pump should turn itself on, pumping out the water and turning itself off again. Next, remove the cover and look inside the sump pit. If the level of water is low, there is a high chance the pump is working properly. Examine the sump pump for any signs of external damage, as well as any obstructions or debris in the surrounding pit. You will also want to see if the outlet pipe that carries water from the pump to outside your home is free of any blockage. And the check valve is working properly.

2. Check the electrical components

Your sump pump should be plugged into a Ground Fault Circuit Interrupter, which protects it from a potential short while it is submerged. Consider getting yourself a battery-based backup pump for your sump pump that will kick on if your primary sump pump fails.

3. Test the sump pump

Test your sump pump by pouring in five gallons of water. The pump should then turn on once the water level reaches a predetermined level below the basement floor. If the pump doesn’t turn on, it could be either clogged or damaged, and you should call a licensed plumber for help.

4. Clean and maintain your sump pump

The typical lifespan of a sump pump is 10 years but if your sump pump is running often, you should consider replacing it every 5 to 7 years. Inspect and test your sump pump at least once a year. To be safe, check your sump pump before a big storm hits your area.

Leave The Board-Ups And Roof Tarping To This SERVPRO Team

1/14/2020 (Permalink)

blue tarp on ceiling of kitchen The ceiling in this home was tarped due to a bad leak causing it to collapse.

Here at SERVPRO of Southern Lorain County we want to take the hassle and stress out of the board up and roof tarping of your home due to a disaster.

Whether your home or business was damaged by a fire, storm, or other structural disasters, boarding up or tarping a damaged property is a burden that you as a homeowner shouldn't have to handle. Incorrectly boarding up or tarping your home can result in further damage, making the situation worse. Whether the further damage be from moisture or animal intrusions.

Our dedicated team of professionals are on call 24 hours a day, 7 days a week, and 365 days a year to help with in case you come across unexpected damage to your home or business.

Our trained and certified professionals are here to board up or tarp your damaged property, remediate the original damage and provide you with peace of mind while helping make it “Like it never even happened.”

How To Thaw Your Frozen Pipes

1/14/2020 (Permalink)

hand holding hairdryer on frozen pipe Call SERVPRO of Southern Lorain County if you experience burst pipes in your home.

If you turn on your faucet and notice only a little trickle coming out, it's safe to say you have a frozen pipe. If you suspect that the pipes are frozen, be careful when thawing the pipe out because if the pipe has already burst, the water will start flowing out into your home causing a flood.

If you notice that the pipe has been broken, turn off the water at the main shutoff valve. If the water is still running and no sign of burst pipes, follow the steps below.

  • Turn on your faucet. As you start to heat the frozen pipe and the ice plug begins to melt, the water needs to be able to flow through. Running water through the pipe, as cold as it is, will help melt ice in the pipe.
  • Heat the section of the pipe. Use an electric heating pad to wrap around the pipe, an electric hair dryer, or a portable space heater (kept away from flammable materials), or wrap the pipes with towels soaked in hot water. Avoid using any device with an open flame, the high heat can damage the pipes and even start a fire.
  • Apply heat until the full water pressure is restored. Check all other faucets in your home. If one pipe is frozen, it is very likely that others may have frozen too.
  • If you are unable to locate the frozen pipes, call a licensed plumber.

Duct Cleaning For Your Commercial Building

1/14/2020 (Permalink)

air duct cleaning What's lurking in your air ducts?

Commercial property managers and facility managers have a lot on their plate, keeping their properties clean and orderly. The one task that should be top of mind is duct cleaning, especially if you notice buildup or tenants complaining about respiratory irritation. Typically, you should have your building's ducts cleaned every 3 to 5 years. Like a residential home, routine maintenance cleaning of your duct system will improve the air quality. Duct cleaning will also assist in the efficiency of your system and potentially prolong the life of the system itself. 

Here at SERVPRO of Southern Lorain County we offer commercial duct cleaning. Our team of dedicated and trained individuals focus on quality and customer relationships when handling your commercial property. 

If you're in need of duct cleaning for your commercial business, call SERVPRO of Southern Lorain County to schedule your commercial duct cleaning.

Causes Of Water Damage In Commercial Buildings

1/14/2020 (Permalink)

water on concrete floor of warehouse This flood was a result of a water main break.

Flooding in commercial buildings can happen very quickly, especially if there is no one on site to access the problem. What starts out as a small water leak can instantly turn into something larger, and cause significantly more damage than expected. If your commercial property isn’t in pristine condition, there is a higher chance of water damage occurring. Here are some of the typical causes of water damage in a commercial building:

  1. Broken Pipes. It is very common for broken or cracked pipes to occur in commercial buildings, especially as they age. When a pipe bursts, water rushes out of them, spraying throughout the whole building. A busted pipe can cause damage to the walls, ceilings, flooring, and any other contents you have filling that space.
  2. Malfunctioning Sprinklers. It is a law that all commercial properties by equipped with an overhead sprinkler system. It works in conjunction with the fire alarm, and is activated when the fire alarm goes off. This causes water damage in two ways. First, if there is a fire in the building, the smoke will set off the fire alarms, activating the sprinklers causing water damage. And second, if the sprinkler system malfunctions and activates on its own, causing the water to cover the entire building.
  3. Backed Up Sewer Lines. Bathrooms are another common source of possible problems. Sewer lines can get backed up, releasing water into the building. This type of water damage is extremely dangerous because the water is filled hazardous waste and other contaminants.
  4. Damaged Appliances. Almost every office building has a kitchen or break room. Typically these rooms have a refrigerator or a dishwasher and when these appliances malfunction they can leak a significant amount of water, flooding entire room or more.

Commercial Water Removal Services

1/14/2020 (Permalink)

equipment set up in the hallway of a commercial building after a water loss This water loss was caused by a toilet overflow.

As a business owner in Cleveland, you need to be prepared for natural disasters so that you know the correct measures to take when your property suffers water damage. The working of commercial water removal service providers can help in preventing your retail store or office from experiencing further damage. It all starts with understanding how the certified technicians work to solve the problem.

Whenever a water damage disaster strikes, there is a possibility that the documents which you use for book-keeping in your retail store or the electronics you sell are affected. When that happens, and you live in Cleveland, you do not have to panic. All you need is a commercial water removal service provider like SERVPRO to attend to your damaged property.

When it comes to document drying, it all begins with determining the appropriate method to save the damaged documents and books. As an owner, you have to act quickly and make decisions with the restorers to minimize the extent of the damage. It is important to note that achieving the earlier state of the water damaged documents and books is not possible, but preventing further loss is essential. Vacuum thermal-drying, vacuum freeze drying, freeze-drying, de-humidification and air-drying are some of the methods that certified technicians from SERVPRO use to dry the documents.

When attending to your electronics, trained restorers will first make sure that no electrical hazards are present. Here, we are referring to equipment like microwaves, stereos, TVs, computers, VCRs and any appliances that have a circuit board. First, they disconnect trip breakers and batteries and then cover the electronics with plastic to prevent entry of additional water into the appliances. After that, a de-humidification equipment is set up to stabilize conditions in order for relevant emergency and evaluation procedures to take place.

One of the reasons as to why you should work with certified experts from SERVPRO is because we follow all local and state regulations in our work. Our trained restoration technicians always share ideas with you as a business owner so that the safety of your employees and property is guaranteed. The use of specialized methods and equipment is what makes our work simple and reliable.

SERVPRO of Southern Lorain County treats every water, mold, fire and storm damage disaster as an emergency. Call us at (440) 324-2620 to be served by a trusted industry leader.

No Job Is Too Big Or Too Small For This SERVPRO Team

1/7/2020 (Permalink)

male employee in ppe taking out insulation from ceiling A leak in an upstairs bathroom caused extensive damage to this ceiling.

No matter the size of your property's emergency disaster, SERVPRO of Southern Lorain County is available 24 hours a day, 7 days a week, 365 days a year to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat even the smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to larger property emergencies at a commercial building, our team is well equipped to get the job done! Not only do we have our team here in Cleveland, we also have two warehouses full of equipment and crews ready to help out down in Columbus. We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in SERVPRO of Southern Lorain County to take care of your restoration needs.

Our Team Provides Great Customer Service

1/7/2020 (Permalink)

soot on ceiling and walls of room SERVPRO of Southern Lorain County worked with these homeowners to get their home back to preloss condition.

If you ever wonder what makes the difference between all of the contractors you can choose from, the answer is simple. It’s customer service! Here at SERVPRO of Southern Lorain County we strive to make every job the quickest and best quality that it can be. This picture is just a quick photo of the small area of a fire damaged home causing soot to cover the house. This is an example of the careful and attention to details that our project managers pour into your projects. Next time if you ever ask the question: Why SERVPRO? It’s because we care about every little detail of our work and your property. Our SERVPRO Corporate office has a 1-4-8 requirement for all SERVPRO job. Which means we must contact the customer within one hour, be on site within 4 hours and have the estimate to the adjuster in 8 business hours.

Contents Overlook In A Fire

1/7/2020 (Permalink)

soot covering contents and bathroom surfaces All contents in this home had to be cleaned by our team from the amount of soot build up on each item.

Contents are often easily overlooked in a fire. Most homeowners or tenants, are worried about the damage and devastation that a fire calls to the property. They’re worried about their couch, they are worried about their vehicle and their wallet, but it’s easy to forget many of the little things that can add up and cost a lot of money to a customer. Here at SERVPRO of Southern Lorain County, we make every effort possible to restore every item an article in your home or property that has been damaged or effected by a fire. This includes all of your electronics, DVD collections, clothes, shoes and all other personal items and keepsakes that can be restored. We know that our customers are in an uncomfortable situation with any type of loss, so that’s where SERVPRO of Southern Lorain County comes in to deal help you deal with the devastation of your loss. We are #HereToHelp 

Causes And Signs Of Water Damage In Your Home

1/7/2020 (Permalink)

water bubbles and ceiling peeling from water damage These homeowners knew they had water damage from the water bubbles and the noticeable peeling on their ceiling.

SERVPRO of Southern Lorain County knows that when you experience unexpected water damage it can be costly and set you back. It can occur at any time. Here are some examples of situations that can cause water damage in a home:

  • Problems with the HVAC system.
  • Cracks in the foundation or walls.
  • Severe storms, floods and other extreme weather.
  • Leaky or busted pipes.
  • Malfunctioning dishwashers or washing machines.
  • Roof damage, such as missing shingles or cracked flashing.
  • Leaks from toilets, sinks, and showers.
  • Drainage problems on your property.

Water damage is recognizable when it’s caused by a flood, but with other causes, it is sometimes hard to spot. If you are unsure of what to look for, it can be easy to miss until it becomes a major problem. Here are the usual signs of water damage in a home:

  • Paint peeling from your walls
  • Mold growth (which can look like dark discoloration) on any surface
  • Warping of your floors.
  • A strong musty smell.
  • Sagging in parts of your walls or ceiling.
  • Stains or discolored patches on walls or ceilings.
  • Water pooling in your yard after a storm.

Let Our Team Take Care Of Your Mold

1/7/2020 (Permalink)

mold on wood under cabinet These homeowners had an unnoticed ongoing water leak that caused mold to start growing under the cabinets.

If you see visible mold on your residential or commercial property, do not disturb it. You can inadvertently spread the mold infestation throughout your home or business. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What To Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Northeast Columbus for mold remediation services.

What Not To Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services:

SERVPRO of Southern Lorain County specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business. Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If you discover mold in your home or business, call our professionals at SERVPRO of Southern Lorain County.

Storms Can Cause Water Damage In Your Attic

1/7/2020 (Permalink)

wet insulation removed from ceiling Wet insulation in this home had to be removed due to water leaking into the home through the attic.

Severe thunderstorms that make their way into Cleveland put both commercial and residential buildings at risk. The combination of wind and rain can force you to have to call in a professional flood damage restoration company such as SERVPRO. During storms, winds can sometimes reach high speeds, and the affected area can receive wind speeds of 50 miles per hour or more, which can cause things like rocks or branches to become airborne and strike the exterior of your home, which can create a hole for rain to enter. High-speed winds can also cause your roof's shingles to blow off, which can cause your house extensive flood damage.

If your roof gets affected by wind, rain can then enter the interior of your structure very quickly. When roof shingles get blown off, the first area that receives flood damage in your home is your attic. When moisture starts to leak into this section above your living area, water can then pour into the structure coming from the ceiling and follow gravity to your floors.

If materials inside your attic get wet, mold growth can occur because organic substances are abundant. Having professional technicians like the team at SERVPRO mitigate the problems quickly, can help you prevent secondary issues such as mold growth.

When the source of moisture affecting your home has proven to be rainwater, we treat the problem as a category two or grey water situation, which means that there is a possibility that the water can be contaminated with harmful parasites or bacteria since it is coming from the outside. Most attics contain wooden trusses and insulation. If insulation gets wet, the material's R-value gets drastically reduced.

In many scenarios, the wet insulation must get removed and replaced. Once we remove the wet insulation, our SERVPRO team can set up drying equipment inside your attic and dry out the rest of the building materials. If you ever notice moisture inside your attic after a thunderstorm, call SERVPRO of Southern Lorain County 24 hours a day.

Why Is My Washing Machine Leaking?

1/3/2020 (Permalink)

washing machine door open with white towels inside If you experience water damage in your home from a washing machine, call SERVPRO of Southern Lorain County.

Over time, wear and tear on your washing machine can leak to internal problems that can result in water leaks. Here are some common reasons why your washing machine is leaking.

  • Overloaded washing machine. Overloading a washing machine is the most common cause for it to leak water. Take a look at your user’s guide for load limits and make sure you’re not putting too much laundry in.
  • Excessive suds. Putting in too much detergent can lead to excessive suds that can find their way out of your machine and lead to water damage. Water softeners can sometimes increase your detergent’s ability to produce suds.
  • Worn out hose gaskets. If you have an old washing machine, or if you have relocated the machine but used the same hoses, the gaskets in those hoses can become brittle over time and leak.
  • Problem with the air gap device. The air gap device stops water from back flowing into your home’s water supply. It can crack causing it to leak.
  • The fill hoses to the machine are leaking. Be sure that the hot and cold water fill hoses are tightly connected at both sides of the incoming water lines. After a few years, they will become worn out and crack, likely needing to be replaced.
  • Damaged incoming water tube. Once the water makes its way inside the washing machine, it is routed through the air gap device by an internal tube can crack and leak.
  • Damaged inlet spout. A significant amount of water can leak out of the machine if the inlet spout is damaged or broken free from the mount.
  • Blocked or leaking main drain hose. Inspect the hose leading water into the tub or receiving area. Be sure the hose’s connection to the back of the washing machine is properly secured. Ensure the drain hose is not clogged by disconnecting it and running a long wire through it.
  • Cracked utility sink or the pipes are leaking. Check near the gooseneck pipes for punctures, cracks or leaks. If you discover rust or corrosion, that could mean trouble.
  • Faulty main tub seal. This is the primary water seal between you washing machine’s outer tub and the transmission that turns the tub. The main seal can sometimes leak directly under the tub.
  • Broken water pump. The water pump pushes water from the washing machine’s internal tube out. Inspect the drain hose to ensure it is secured to the pump and look out for signs of a loose hose clamp.
  • Faulty water supply valves. Inspect the water supply valves connected to the hot and cold lines to ensure they are working. If you will be away from your home for an extended period of time, turn them off to be safe.
  • Back-flow from the sewer. Your washing machine drains directly into the sewer if you don’t have a utility sink. When backflow is an issue, call a professional plumber to look at the issue.

Holiday Lights Safety

1/3/2020 (Permalink)

Christmas lights on house and in yard of house If you experience a fire due to holiday lights, call SERVPRO of Southern Lorain County.

Putting up holiday lights on the outside of your home can be pretty to look at but there are safety tips you should follow to ensure the pretty lights don't end up damaging your home.

  • Inspect the light strings. Throw away any strings of light if they are damaged. Frayed or cracked electrical cords or broken sockets are big fire hazards.
  • Replace burned out bulbs. Empty sockets can cause the entire string to overheat causing a potential fire.
  • Outdoor lighting is UL-Rated for external use. Exterior and interior lights are not the same. Exterior lights should be weather resistant. The same follows with extensions cords being used outdoors.
  • Don't nail or staple light strings. Attaching light strings by nailing or stapling them can cut through the wire insulation, creating a fire hazard. Use only UL approved hangers.
  • Take down exterior lights within 90 days. The longer you have your lights up, the more likely they are to suffer damage from weather or critters chewing on them.
  • Safely store lights during off season. Tangled lights can lead to damaged cords and broken sockets. When you are putting your lights away, coil each string loosely around a stiff piece of cardboard, wrap them in paper, and store them in a sturdy container to protect the bulbs. 

What You Should Know About Ice Dams

1/3/2020 (Permalink)

ice dam on roof If your house has been damaged, call our SERVPRO of Southern Lorain County team

For homeowners in Southern Lorain County, winter can bring a number of problems, from burst pipes to leaky roofs. Another issue you may not be aware of is the formation of ice dams. While it may not seem like much of an issue on its own, it can cause extensive water damage to your house which can then create more problems. Here are a few things that you should know.

1. What Are They?

As you may be able to guess from its name, an ice dam is a formation that keeps water from properly moving from your roof. They occur when snow melts and then refreezes into harder ice. They often form on the edge of the roof which can make it difficult for water to drain properly but can also show up in other areas. When this happens, the trapped water can begin to back up and cause damage to the roof and ceiling underneath it.

2. How Do You Prevent Them?

These formations occur because of melting and refreezing snow, so one tip for ice dam prevention is to keep the temperature of your roof cold enough to prevent melting. This is most easily done by keeping the temperature in your attic low. Proper insulation can help as well. Another method of prevention is removing snow from your roof immediately after a storm.

3. How Can You Remove Them?

If you already have an ice dam on your roof, then you should remove it as quickly as possible to prevent it from causing any damage. One way to do this is by using an ice melt product. Hot water steaming can do the trick as well.


While a winter storm and cold weather can often create frustrating problems, you do not need to handle them all on your own. Our SERVPRO of Southern Lorain County team is always here to help!

No Job Is Too Big Or Too Small For This SERVPRO Team

1/2/2020 (Permalink)

male employee in ppe taking out insulation from ceiling Call SERVPRO of Southern Lorain County if you experience a loss at your home or business.

No matter the size of your property's emergency disaster, SERVPRO of Southern Lorain County is available 24 hours a day, 7 days a week, 365 days a year to assist you. We treat all of our customers with respect and thoughtfulness, as we know that even though a job may seem "small" to us, it feels really big when it's happening to you! We treat even the smaller residential jobs with the same urgency that we do on a large commercial loss.

When it comes to larger property emergencies at a commercial building, our team is well equipped to get the job done! Not only do we have our team here in Cleveland, we also have two warehouses full of equipment and crews ready to help out down in Columbus. We have years of experience handling large floods that affect multiple floors of high rise buildings as well as large warehouses with hundreds of thousands of feet affected from a flood or infested with mold. 

Size doesn't matter to us! You can always trust in SERVPRO of Southern Lorain County to take care of your restoration needs.