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IICRC Certified Firm

4/1/2021 (Permalink)

IICRC logo Our SERVPRO Team is IICRC Certified!

SERVPRO of Southern Lorain County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) create the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Southern Lorain County

SERVPRO of Southern Lorain County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Commercial Duct Cleaning

3/3/2021 (Permalink)

image inside an air duct What's lurking in your air ducts?

Commercial property managers and facility managers have a lot on their plate, keeping their properties clean and orderly. The one task that should be top of mind is duct cleaning, especially if you notice buildup or tenants complaining about respiratory irritation. Typically, you should have your building's ducts cleaned every 3 to 5 years. Like a residential home, routine maintenance cleaning of your duct system will improve the air quality. Duct cleaning will also assist in the efficiency of your system and potentially prolong the life of the system itself. 

Here at SERVPRO of Southern Lorain County we offer commercial duct cleaning. Our team of dedicated and trained individuals focus on quality and customer relationships when handling your commercial property. 

If you're in need of duct cleaning for your commercial business, call SERVPRO of Southern Lorain County to schedule your commercial duct cleaning.

Ahh! My Pipes Are Frozen!!

2/23/2021 (Permalink)

frozen pipes Cold temperatures can lead to frozen pipes, that's why our SERVPRO Team is always here to help!

The cold temperatures in Cleveland can lead to a number of problems for local homeowners. One of which may include frozen pipes. A hard freeze can even lead to broken pipes or water damage in your home. Here are some things you may want to know about what to expect when your pipes freeze.

What To Do When Pipes Freeze

If you have a frozen pipe in your home there are a few things you can do

  • Call a professional, like SERVPRO for help
  • Keep your pipes open so the water has a place to go when thawed
  • Apply gentle heat, like a hot towel or blow dryer, to the frozen area of the pipe

Why Pipes Freeze

During a hard freeze the temperature outdoors can drop so low that the cold can permeate the pipes. Any water inside will then expand. If there is not enough room inside the pipes, then the pressure can cause cracks which will lead to leaks when the water thaws. A water damage professional can help with repairs to your home if the leak causes damage.

Preventing Frozen Pipes

Fortunately, there are a few prevention steps you can take to prevent the freezing of your pipes and subsequent water damage. These steps include draining the water from pipes that may freeze such as a sprinkler line, and disconnecting any hoses from your home. You may also want to close any indoor valves that supply water to outdoor lines. If the weather is especially cold you may want to let your faucets drip a little as moving water is less likely to freeze. It’s also a good idea to keep your home’s temperature above 55 degrees.

When a hard freeze occurs, the water in your pipes can freeze and cause some damage to your home. A professional can help with any repairs and cleanup you may need. If you know that the temperature is likely to get to freezing point, you may be able to take some steps to protect your pipes.

Homes Affected By Smoke Damage

2/5/2021 (Permalink)

soot covered room in residential home Here is an example of a local Elyria home affected by smoke damage from a fire.

Not every fire results in an extensive amount of damage to homes. In fact many fires don’t require a large amount of demolition and rebuild; especially ones caused by cooking accidents. Grease fires, protein fires, contained fires or outdoor fires can all do a small amount of damage to homes but they can produce a lot more smoke and residue than homeowners realize.

That smoke, soot, and residue will go throughout your Cleveland home covering all types of surfaces such as walls, counter-tops, cabinets, contents, and clothes. Smoke damage often leaves behind sticky residue, stains surfaces, odors, and can be toxic to breath long term especially for those with respiratory issues. The residue is not always visible either which is why the testing process is very important.

A home does not need to be severely damaged after a fire for you to call one of our experts for a free inspection of your home. The size and scope of damage after a small fire can be very surprising to many homeowners when our SERVPRO technicians do the inspection and show how far reaching smoke damage can be and what all is affected. In our inspection we use various cleaning tools and chemicals to determine the best way to restore your home to its before fire condition.

If you experience a fire in your Cleveland home give our SERVPRO of Southern Lorain County experts a call today!

Whether Or Not To File A Claim

2/5/2021 (Permalink)

dryng equipment set on hardwood floor Our SERVPRO Team works with your insurance company!

As a homeowner, renter or business owner it is important to fully understand your insurance policy. Every policy is different, with exclusions and named perils. Being knowledgeable about your insurance as much as possible will help you in deciding if it is necessary for you to file a claim in the event your home or place of business suffers water damage. Here are some things to consider before filing an insurance claim:

If the total amount of repairs is less than your deductible, avoid filing, especially if other claims have been filled in the last ten years.

If it is an uncovered loss, you are responsible for the mitigation and repairs, be aware of what is covered under your insurance.

Claim frequency could affect you in the form of non-renewal for being a high-risk.

If damage occurs due to lack of maintenance that is your own responsibility, do not submit a claim. But remember, continuously maintaining your home or business can get you better premiums in the future.

Ultimately, being aware of all exclusions and coverage limits is important by knowing your options in which direction you need to go to mitigate and repair damage that occurs on your home or business.

Different Types Of Water Damage

1/29/2021 (Permalink)

water on bathroom floor The water loss at this residential home was caused by a toilet supply line, flooding the floor with clean water which is the least harmful.

The moment you step on wet, soggy carpet your heart sinks knowing you have a water issue in your home. Water damages can cost homeowners both time and money to resolve. There can be many causes of water damage in your home from minor issues to major, costly problems. Water damage can start with a slow leak which takes months to notice to a broken pipe that results is massive amounts of water in a short time period.

No matter how your water loss happened, it is important to realize there are three categories for water which will determine how your loss will be remediated.

Clean Water – Is the least harmful form of damage and does not pose a threat to humans.

  • Broken or leaking pipe
  • Sink overflow
  • Ice maker supply line
  • Toilet supply line

Grey Water – Water will contain some microorganisms.

  • Sink back up
  • Sump pump
  • Roof leak
  • Leaking air conditioner
  • Washing machines, dishwasher, water heaters

Black Water – This can be toxic and may contain bacterial diseases, chemicals, pesticides and microbes.

  • Flooding
  • Foundation problem
  • Gutter problems
  • Toilet Bowl overflow
  • Sewer back-up
  • Water damage that sat over 3 days

While you can not prevent all water damages, there are some precautions you can take to minimize your chances of a water loss as follows:

  • Regular inspection and maintenance of your roof.
  • Make sure your gutters are clean and installed properly.
  • Address any foundation issues promptly. Yard should be sloped 6 inches over a 10-foot span away from your foundation.
  • Test your sump pump twice a year by filling your sump pump pit with water to the float level. Make sure your sump pump turns on and the water level goes down.
  • Have your air conditioner checked yearly.
  • If you are leaving your home for an extended period, turn off your main water line and drain your pipes. This is most important in the winter months where your pipes could freeze if your home loses power.
  • When you flush, make sure your toilet drains completely. If you do have an issue, turn the water supply line off and unclog your toilet.
  • Inspect and replace worn pipe fittings and hose connections to household appliances once a year.

Call SERVPRO of Southern Lorain County at (440) 324-2620 if you have any questions regarding a water loss. We are always here to help!

Finding Your Water Shut Offs

1/29/2021 (Permalink)

orange shut off tag on water shut off SERVPRO technicians help customers locate their water shut off valves in their homes to prevent unexpected flooding.

Do you know where your water shut-offs are located in your home? If you can’t answer that off the top of your head then take time to locate those water shut offs in case there is ever a serious leak. A serious leak can easily cause major flood damage to your home’s interior. Learn how to find and turn off your home’s water shut off valves.

Finding The Main Water Shut-Off Valve

The main water shut-off valve is typically located on the perimeter of your home since that is where the water enters your house first. No need to check the central areas or the upstairs, the water usually enters the home either on the ground floor or the basement. Also, search for the valve on the street side because your water main starts at the street and then heads straight to your home.

When you find the valve it will typically be either a knife style or round handle valve. A knife style valve is a straight handle that runs parallel to the pipe. Turn the knife valve a quarter to turn the water off. Knife style valves only turn in one direction, a metal stop prevents the handle from turning in the opposite direction. A round handle valve is similar to a hose faucet. It must be turned several times counter-clockwise to fully shut off the water.

Finding The Plumbing Fixtures Shut-Off Valves

Toilet: This small valve is located below the toilet, against the wall. This shut off will either be a handle that you will turn clockwise to shut off or a push-pull valve, if you are in an apartment, to turn on and off the flow of water to the toilet.

Sink: These valves are located under the sink in the cabinet. There will be two sets of tubes and valves connected to the sink. These valves will also either be handles or push-pulls. Both handles will need to be turned clockwise to shut off the water to the sink.

Washing Machine: Behind the washing machine there should be two valves, one for hot water, and one for cold water. Turn both of the valves clockwise to shut the water off to the washing machine.

Having a serious leak in your home, and knowing how to stop the water from coming in can help prevent extensive water damage. If you experience unexpected water damage in your home, call SERVPRO of Southern Lorain County at 440-324-2620, we are always here to help!

Sump Pump Back Ups In Your Cleveland Home

1/28/2021 (Permalink)

equipment set on concrete floor in basement after water back up This residential basement experienced water damage due to a sump pump back up.

Our SERVPRO of Southern Lorain County Team sees many flooded basements due to sump pump issues. If you have a sump pump, follow these steps.

First things first, check with your insurance agent to review your coverages! It is very frustrating for owners to find out they did not have any coverage or insufficient coverage.

How do you know if you need sump pump coverage or not?  Look at what you have in the basement. If you have an unfinished basement and just concrete floors, without any contents (or very few and not valuable), then you probably won't suffer much of a loss other than the cleanup effort from someone like us at SERVPRO of Southern Lorain County, who specializes in cleaning up floods and backups in homes and businesses. If you have a finished basement and contents that you would want to be replaced if ruined, then the cost of replacing and repairing everything grows very quickly, and insurance can be a good way to protect your investment (in your contents, and structure--walls, etc).

Take time today to reach out to your insurance agent for a coverage review--you may be surprised how under insured you are, not only for your home or business, but also your vehicles, health, and life. No, we are not insurance guru's, but we see their clients--YOU, and they are either very upset with the situation because of no coverage or under insured, or just a little frustrated with the situation, but feel better about it when they know it is a covered loss! 

Another precaution is to make sure you are paying attention to the weather and when we get a bunch of rain, then make sure you go downstairs to catch a problem as early as possible. Many times, property owners do not realize they have a water loss until they start to smell something and go downstairs to see. The longer the water sits, the more damage and discard items you can expect...including your carpet, pad, and drywall that was affected. 

Our SERVPRO Team Can Take Care Of Your Flood Damage

1/28/2021 (Permalink)

wet subfloor from flooding Don't let a flood disrupt your life. Call our SERVPRO team!

If you’ve recently had a flood of significance in your home, or firefighters have used water hoses to extinguish a fire, you are probably experiencing some severe water damage to your home and possessions. It can be overwhelming for sure, and in this type of situation, it is important that you know professionals you can turn to, like our team at SERVPRO, to help you restore your property back to its preloss condition.

Flood damage in Cleveland of any kind can create quite the mess of things and will disrupt your daily routine. However, you can rest assured that the professionals at SERVPRO are trained to handle any situation like this properly so that they can have you back to normal as soon as possible. Water damage restoration is a process with multiple steps which need to be handled by our professionals who are licensed and certified water restoration contractors, both through corporate and IICRC training methodologies.

The Initial Visual Inspection
The first step will be to do an initial assessment to figure out the right action that is needed to reverse the adverse effects of the flood damage. After this is done, if there are no safety hazards, your contents will be secured, and the restoration can begin.

Extraction of Water
Containing the flood damage and getting rid of any standing water right away is the top priority. Anything that is wet such as pillows, throw rugs, toys, clothing, and the like are removed from the affected area. Our technicians will start to treat any wet surfaces such as ceilings, walls, or floors to help speed up the drying process. Baseboards may need to be discarded, along with any wet insulation. Cabinet drawers and doors will be opened to speed up the drying process. All wet surfaces will have to be treated.

Stabilizing and Drying
Once all the wet materials are removed, the drying process can begin. Technicians will use commercial grade equipment, including dehumidifiers, air movers, heaters and wood floor drying systems. Controlling the moisture is very critical in preventing the growth of mold and preserving your belongings and furnishings.

Reassessing the Damage
Once your home is dry, certified technicians will do another inspection to make sure there are no hidden moisture pockets which could result in further damage or mold growth. No guess work is involved because moisture sensors and thermal hygrometers will reveal hidden pockets of residual moisture.

Reconstruction
After the water damage has been mitigated and your home returned to a preloss condition, if there are any building materials which need replacement or structural damage, the last step is restoration. At the end of reconstruction, your home will be safe and secure once again for you and your family. "Like it never even happened."

Flood damage can be devastating. However, we at SERVPRO of Southern Lorain County have the knowledge and training to restore your home. Give us a call anytime at (440) 324-2620!

What To Expect From Our SERVPRO Team After A Fire

1/27/2021 (Permalink)

technician wiping down soot covered walls Call our SERVPRO Team for assistance after a fire!

A fire damage event is difficult for the home or business owner on many levels, and the restoration process that follows can be intimidating. Each fire event is a little different, and each will require a unique solution, although the overall general process stays the same. The steps we are listing below will illustrate the SERVPRO process for the average fire damage emergency.

  • Emergency Contact. Your restoration process begins the moment that you contact us. Our representative will ask you questions regarding the fire damage event that will help us to respond with the appropriate equipment and resources for your particular situation.
  • Inspection and Fire Damage Assessment. Our team will carefully inspect and test all the adjoining rooms of your home or business to determine the extent of the fire, smoke, and soot damage. This step is vital to us, allowing us to develop the perfect plan of action for your property.
  • Immediate Board-Up and Roof-Tarp Service. Fire damage will often compromise the condition of windows, walls, and roofing. To maintain security and to protect against further damage, we will board up missing windows and walls, and place tarps on damaged areas of the roof.
  • Water Removal and Drying. If water damage is present, the water removal process will begin almost immediately, with the goal of removing the majority of the water. Our team will then employ dehumidifiers and air movers to remove any remaining water and complete the drying process.
  • Removal of Smoke and Soot From All Surfaces. SERVPRO uses specialized equipment and techniques to remove smoke and soot from ceilings, walls, and all other surfaces.
  • Cleaning and Sanitizing. We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. Our team uses a variety of cleaning techniques to restore your belongings to the condition they were in before the fire. We are also trained to remove lingering odors, using industrial air scrubbers and fogging equipment.
  • Restoration. This is the final step - getting your home or business back to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, installing new carpet, or painting surfaces, or it may entail major repairs, such as the reconstruction of various rooms or areas.

Here at SERVPRO of Southern Lorain County, we are here to help if your Cleveland home or business suffers from damage due to a fire.